Warranty Policy

At kukirinonline.com (“we”, “our”, or “us”), product quality and customer satisfaction are our top priorities. All products undergo inspection before shipment. If you experience any issues with your purchase, please contact us and we will assist you as quickly as possible.

For products purchased through third-party platforms or retailers, customers should first contact the original seller for warranty support.

1. Warranty Coverage Period

kukirinonline.com provides a limited warranty of up to 12 months from the original date of purchase against manufacturing defects in materials or workmanship.

• Battery warranty: 6 months
• Warranty applies only under normal use and proper maintenance

This warranty does not cover damage resulting from misuse, abuse, negligence, unauthorized modifications, accidents, or improper operating conditions (such as riding in water or dropping the product).

2. Warranty Service Solutions

Depending on the issue, kukirinonline.com may offer one or more of the following solutions:

• Shipment of replacement parts with guidance for installation
• Replacement of defective scooters caused by manufacturing defects within 7 days of delivery
• Replacement of faulty accessories with functionally equivalent componentsFor customers located in the European Union, professional repair or maintenance services may be arranged if the issue cannot be resolved remotely

For valid warranty claims, we cover repair costs and standard shipping fees. Customers will not incur additional charges.

3. Warranty Eligibility

This limited warranty:

• Applies only to the original purchaser
• Is non-transferable
• Does not cover second-hand, used, or resold products
• Applies only to products purchased through authorized sales channels

4. Wear-and-Tear Parts Coverage

Certain consumable or wear items are covered by a 14-day warranty from the date of receipt, including but not limited to:

• Inner tubes
• Tires
• Brake pads and brake discs
• Fenders

5. Component Warranty Periods

Component	Warranty Period
Frame	1 years
Motor	1 year
Controller	1 year
Accelerator	1 year
Battery	6 months
Charger	6 months
Display	1 year
Brake system	1 year
Folding mechanism	1 year
Front / Rear lights	1 year
Handlebar	1 year
Handlebar grips	14 days
Saddle	14 days
Wheels	30 days
Inner tubes & tires	14 days
Other accessories	14 days

 

6. Exclusions from Warranty Coverage

The warranty does not cover damage or defects resulting from:

• Unauthorized modifications or repairs
• Improper or non-intended use
• Accidents, collisions, or natural disasters
• Lack of maintenance or improper storage
• Commercial or rental use
• Use in excessive water, rain, mud, or submerged conditions
• Corrosion, condensation, or environmental damage
• Tampered or missing serial numbers or identification marks
• Improper handling or transportation by the customer
• Expired warranty period
• Loss or theft
• Complimentary or free products
• Inability to provide valid proof of purchase
• Installation of unsupported software or firmware

7. Non-Warranty Repairs

If a claim is determined to be outside warranty coverage:

• Repair and replacement costs will be charged to the customer
• Customers are responsible for both inbound and return shipping fees

If repair is not immediately possible due to parts availability, the product may be returned to the customer until replacement parts are available.