Return & Refund

Kukirinonline.com is committed to providing dedicated service to our customers. If you are not satisfied with the product you have purchased, we will do our utmost to assist you. Below you will find the return and refund procedures and conditions, as well as all the relevant information you need to know:

If you wish to change or cancel your order before it is processed (usually within 12 hours), please contact us. We can modify or refund your order prior to shipment. The refund will be processed after our staff have confirmed the details with you.

Return

1.Return due to Quality Issues

If the product you received has quality issues, please contact us within 7 days of receiving the item to request a return. We will provide a free return service, and you will not be required to pay for the return shipping.

2. Return for Non-Quality Reasons
If you decide to return the product due to personal reasons or other non-quality-related issues, we regret to inform you that such returns will not be accepted.

Order Cancellation

1. Order Not Yet Shipped

If your order has not been shipped, you may cancel the order. Please note that a cancellation fee of 5% of the total order amount will apply.

2. Order Already Shipped
If your order has already been shipped, we regret to inform you that order cancellations are not accepted. If you choose to refuse the delivery, you will be responsible for the return shipping costs, which will be deducted from your order payment.

Exchange

1.Wrong Item Shipped or Quality Issues
If we shipped the wrong item or the product has quality issues, please contact us within 7 days of receiving the item. We will arrange a replacement for you and cover all round-trip shipping costs.

2.Incorrect Purchase by the Customer
If you purchased the wrong product and wish to exchange it, you will be responsible for the return shipping costs of the incorrect item.

Return Process:

1. Please submit your return request by contacting us and provide your order number and clear photos of the product.

2. After approval by kukirinonline.com, our customer service team will share the appropriate return address with you. The product must be returned in its original packaging and include all accessories and manuals. Customers are responsible for proper packaging.

3. Please ship the product back within 7 days and provide the tracking number and tracking link to KuKirin. Otherwise, your return request will be considered expired.

4. Once we receive the returned package, we will arrange a refund or exchange accordingly.

Return Address:

Room 1007, Chuanghui Building,
Bantian Street, Longgang District,
Shenzhen, Guangdong, China

Refund Process:

Refund Time: We will process your refund within 5–7 business days after receiving the returned item.

Refund Method: The refund will be issued to your original payment method.

Processing Time: After the refund process has been initiated, the time for the funds to appear in your account depends on your bank and usually takes 3–5 business days. Please be patient while waiting for the refund to be completed.

Please Note:

This website only accepts returns for products purchased from kukirinonline.com. This means that if you purchased a product from other sales platforms (such as Amazon, Aliexpress, Geekbuying, Geekmaxi, etc.), you should request a return through those platforms rather than through kukirinonline.com.

For Any Questions or Assistance:

If you have any questions or need further assistance, please contact our customer service at: support@kukirinonline.com.

Policy Updates:
We reserve the right to update this policy at any time. Please check the latest version of our return and exchange policy before making a purchase.